SECURITY AND FIRST AID

The security of our shoppers and stores is incredibly important to us, and we work closely with leading security experts to identify the latest crime trends and security threats to ensure that we are fully prepared to handle these situations, should they arise.

Extensive security measures are in place at Canal Walk, including 24-hour closed-circuit television, and patrols by uniformed and undercover guards on-foot, all supported by an intervention response team. Canal Walk also fosters strong relationships with SAPS and Crime Intelligence Units, from whom we obtain all the latest information we need to regularly assess security preparedness and ensure the centre’s safety.

Fidelity Security Services provides a safe and enjoyable shopping experience to all of our visitors. They are a well-established and respected company with security personnel who are all well-versed in keeping you safe while you enjoy your time at Canal Walk. Officers who are coached in public relations cheerfully deal with shoppers, and provide general information and directions to your favourite stores, while also observing and reporting on their surroundings.

To ensure everyone’s safety and well-being, a first aid service is available daily from a level 5 medic who is on duty from 9am to 9pm. Every Security Supervisor employed by Canal Walk is trained in first aid up to level 3. Additionally, a team of paramedics will be called in case of serious medical emergencies. If you are experiencing an emergency or are in need of first aid assistance, please alert our Security Guards and Guest Relations Officers.