Take a look at some of the most frequently asked questions about Canal Walk's Gift Cards. If you aren't able to find exactly what you're looking for here, then send us a message and we'll give you all the information you need.
These WILL NOT be disclosed to any third party unless required in terms of FICA legislation.
Your details are required for us to comply with FICA and unfortunately should you not be able to provide these we are not able to sell you a Gift Card.
You can read the complete list of terms and conditions by clicking here.
To check your Gift Card balance, you can choose from the below options:
1. Log onto www.whatsonmycard.com
2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*
3. SMS your Gift Card number (no spaces) to 34246*
* Standard cellphone rates apply
The process for investigating and cancelling a lost Gift Card can only be done during normal working hours (8:30am - 5pm, Mon - Fri). Please email your Gift Card number and contact details to our Gift Card Assistant, Thauria Ford (firstname.lastname@example.org), to investigate and contact you accordingly.
Yes, Gift Cards expire 3 years after purchasing them.
Gift Cards are not re-loadable.
Gift Cards cannot be purchased online, but can be purchased at our Customer Services Desks at Entrance 1 or our Visitor Information Centre at Entrance 10.