1.1.2 If you have any questions, please email the Information Officer at email@example.com or write a letter to the Information Officer at PO Box 41257, Craighall, 2024.
1.2 Information We May Collect About You
1.2.1 “Personal Information” means information relating to you which can identify you. Personal Information does not include any information where you cannot be identified (e.g. statistics about usage in general or in categories). The types of Personal Information that we may collect from you includes, without limitation, the following:
184.108.40.206 Information which you provide to us on our website, apps /or WiFi captive portal (“Sites”);
220.127.116.11 Information which you provide to us by entering in or participating in any of our competitions;
18.104.22.168 Title, name and surname, gender, postal address, physical address, email address, telephone number, identity number, car registration number, credit or debit card number and expiry date;
22.214.171.124 Information about your use of Canal Walk (“the Shopping Centre”) and/or how often you enter upon the Shopping Centre;
126.96.36.199 Information about your use of our Sites. Some of this information may be automatically collected, such as your IP (Internet Protocol) address, your unique device identifier, browser type, browser language and access times. We may also automatically collect your location information (if you have consented to this on your device);
188.8.131.52 Information about your personal preferences, including brands, products and/or advertisements you like, dislike, click on or share with others;
184.108.40.206 Demographic information; and/or
220.127.116.11 Other information which you give us or provide us when you interact with us or the Shopping Centre in any way, including via third parties.
1.3 How and Why We Collect Personal Information
1.3.1 We may collect Personal Information from you when you-
18.104.22.168 use our Sites;
22.214.171.124 use the WiFi at the Shopping Centre;
126.96.36.199 communicate or correspond with us directly;
188.8.131.52 purchase gift cards from the Shopping Centre;
184.108.40.206 participate in any competition at the Shopping Centre;
220.127.116.11 participate in any promotion and/or event at the Shopping Centre;
18.104.22.168 interact with us through third parties (e.g. via brand sponsors or partners and/or social media platforms);
22.214.171.124 enter into a lease agreement with us in respect of premises in the Shopping Centre; and/or
126.96.36.199 enter into a commercial agreement with us in respect of the provision of services at the Shopping Centre.
1.3.2 We collect Personal Information for, without limitation, the following purposes-
188.8.131.52 to assess your individual requirements;
184.108.40.206 to understand your interests and behaviour so that we can provide you with more effective communications and services;
220.127.116.11 to track your location in the Shopping Centre;
18.104.22.168 to remember you and personalise and customise your use of the services in the Shopping Centre;
22.214.171.124 to enhance our performance;
126.96.36.199 to satisfy any law or regulation;
188.8.131.52 to carry out statistical and other analyses to identify potential markets and trends and evaluate and improve our business;
184.108.40.206 to tell you about promotions, events and/or competitions in the Shopping Centre;
220.127.116.11 to tell you about new tenants in our Shopping Centre;
18.104.22.168 to verify and protect your identity;
22.214.171.124 to conduct credit checks;
126.96.36.199 to meet our obligations with you under any agreement; and/or
188.8.131.52 to detect and prevent fraud.
1.4 How We Use Your Personal Information
1.4.1 The Personal Information that we collect from you will be adequate, relevant and not excessive. We will process your Personal Information in accordance with the Promotion and Protection of Personal Information Act, 4 of 2013 (“POPIA”). Details of your legal rights can be found on the Information Regulator’s website www.justice.gov.za/inforeg.
1.4.2 We may use your Personal Information to-
184.108.40.206 provide you with information, products, services or experiences that you request from us;
220.127.116.11 process payments for purchases;
18.104.22.168 compile your customer profile;
22.214.171.124 provide and personalise our products and services to you and your preferences, including making predictions about your shopping profile, brands, products, characteristics, interests and/or preferences;
126.96.36.199 display targeted advertisements, products, brands, content, features, deals and/or offers (“Products”) that match your customer profile and/or notify you about Products that we consider will be of interest to you;
188.8.131.52 keep track of your activity patterns and preferences in order to improve the level of service you receive and to increase the functionality of the Sites, including monitoring and analysing usage trends, determining the effectiveness of our advertisements, promotions and/or events and personalising and improving our Sites;
184.108.40.206 link or combine with other information we get from third parties to better understand your requirements, to provide you with better service and/or to enhance your shopping experience at the Shopping Centre;
220.127.116.11 inform you of products, services, experiences, events, brands and/or promotions which we consider will be of interest to you where you indicated that you wish to be contacted for such purposes by post, email, SMS, cellular phone, telephone, through our Sites or via social media platforms and/or any other means of electronic communication;
18.104.22.168 ensure that content from our Sites is presented in the most effective and efficient manner for you and your electronic device;
22.214.171.124 send you push notifications;
126.96.36.199 interact with you on social media platforms;
188.8.131.52 allow you to participate in any interactive features of our Products when you choose to do so;
184.108.40.206 request feedback from you;
220.127.116.11 respond to your emails, queries, questions, comments, requests and/or complaints;
18.104.22.168 send you surveys, updates, security alerts, support and/or administrative messages and/or facilitate your use of, and our administration and operation of, our Sites.
1.5 How We Keep Your Personal Information Safe
1.5.1 We take your privacy and the protection of your Personal Information very seriously and we will only use your Personal Information in accordance with this policy and applicable data protection legislation. Accordingly, we will take appropriate and reasonable technical and organisational steps to protect your Personal Information.
1.5.2 We have personal information policies, procedures and rules in force to protect your Personal Information from unauthorised access, use, disclosure, destruction and/or loss.
1.5.3 All of our employees and/or service providers that have access to, and are associated with, the processing of Personal Information are obliged to keep your Personal Information confidential.
1.5.4 Whilst your Personal Information will not be automatically disclosed by us, where we are obliged to do so under law, court order and/or regulatory authority, we may disclose your Personal Information.
1.5.5 Please note that communication over the Internet is not secure unless it is encrypted.
1.5.6 We cannot accept responsibility for any unauthorised access or loss of Personal Information which is beyond our control.
1.6 How We Disclose Your Personal Information
1.6.1 We may disclose your Personal Information -
22.214.171.124 to our employees;
126.96.36.199 to suppliers and service providers who may access your Personal Information when providing products and services to us. When we do this, the suppliers and service providers have to agree to our privacy principles, associated policies and practices;
188.8.131.52 to regulatory authorities and/or under any court order or when we are obliged to do so by law;
184.108.40.206 to our professional advisors;
220.127.116.11 to third parties in an aggregated or anonymous form that does not identify you in any way;
18.104.22.168 if you enter into or participate in any competition or promotion which is sponsored by a sponsor, by entering into that competition or promotion, you are consenting to us sharing this information with such sponsor. We will not be held responsible or liable for the acts or omissions of any sponsor with whom we have shared your Personal Information;
22.214.171.124 to obtain third party surveys or market research;
126.96.36.199 to credit bureaux;
188.8.131.52 to third parties where you have consented to such disclosure;
184.108.40.206 to meet tax reporting requirements;
220.127.116.11 to attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;
18.104.22.168 for payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions;
22.214.171.124 to our insurers and brokers.
1.7. Storing Personal Information
We store Personal Information as required by law.
1.8 Access to Correction of and Deletion of Personal Information
You may request the correction of any Personal Information that the Shopping Centre holds about you. Please ensure that the information we hold about you is complete, accurate and up to date.
1.9 Transfer Across Borders
Sometimes we will process your Personal Information in other countries, either to carry out your instructions or for ordinary business purposes. These countries may not have the same level of protection. We will only process your personal information with your consent. If necessary, we will ask the party to whom we transfer your Personal Information to agree to our privacy principles, associated policies and practices.
1.11 Other Technologies
We may use sensor technology in the Shopping Centre to help us understand and better improve our customers at the Shopping Centre. The sensors capture signals automatically emitted from mobile devices but do not, in any way, attempt to store Personal Information from a customer. This information will be used by the Shopping Centre to better understand its customers and to improve their shopping experience at the Shopping Centre.
1.14 How to Opt Out