FREQUENTLY ASKED QUESTIONS

WHY DO WE ASK FOR YOUR NAME AND ID?
  • As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA).
  • FICA was enacted to combat money laundering.
  • Whilst this is inconvenient to innocent people such as yourselves, this is a legal requirement and can be seen as assisting in the combating of crime.
  • This allows Canal Walk and its management to fulfill its requirements in terms of the FICA legislation.
WHAT IS REQUIRED?
  • In the case on an individual we require your full names and a valid South African ID number or passport number.
  • In the case of a company we require the company name and company registration number.
WHAT WILL WE DO WITH YOUR PERSONAL DETAILS?
  • These WILL NOT be disclosed to any third party unless required in terms of FICA legislation.
WHAT IF I AM NOT WILLING TO PROVIDE THESE DETAILS?
  • Your details are required for us to comply with FICA and unfortunately should you not be able to provide these we are not able to sell you a gift card.
WHAT ARE THE TERMS AND CONDITIONS?
You can read the complete list of terms and conditions by clicking here.
HOW DO I CHECK A GIFT CARD BALANCE?

To check your Gift Card balance, you can choose from the below options:
1. Log onto www.whatsonmycard.com
2. Call the Tutuka support line on 0861 10 12 10 and select Account Balance (option 1)*
3. SMS your Gift Card number (no spaces) to 34246*
* Standard cellphone rates apply

WHAT DO I DO IF I HAVE LOST A GIFT CARD?

The process for investigating and cancelling a lost Gift Card can only be done during normal working hours (8:30am – 5pm, Mon – Fri). Please email your Gift Card number and contact details to our Gift Card Assistant, Thauria Ford (giftvouchers@canalwalk.co.za), to investigate and contact you accordingly.

WILL A GIFT CARD EVER EXPIRE?

Yes, Gift Cards expire 3 years after purchasing them.

CAN I RE-LOAD A GIFT CARD?
Gift Cards are not re-loadable.
CAN I PURCHASE A GIFT CARD ONLINE?

Gift Cards cannot be purchased online, but can be purchased at either of our Customer Services Desk (Entrance 1 ) or our Visitor Information Centre (Entrance 10).

PURCHASING A GIFT CARD