VISITOR INFORMATION CENTRE

Our Visitor Information Centre is accredited by Cape Town Tourism, located on the Upper Level opposite Steve Madden and Adidas, and can be contacted on 021 529 9699. Services offered at the centre include the following:

Information on Canal Walk

Our Information Assistants are happy to help you find your way if you are looking for a specific store or facility, want more information about a brand, need to know where to find a product or have a general enquiry about the centre.

Canal Walk Gift Cards

The Canal Walk Gift Card is the perfect gift to spoiling someone special or just to treat yourself. It offers an abundance of choice with an exquisite selection of the world’s most desirable brands and ensures that they find something they really want. Our Gift Cards have a new beautiful rose gold design and can be redeemed at all stores with debit card facilities. It is flexible and convenient world class shopping with one card.

Canal Walk Prepaid Parking Card

Skip the parking pay station queue and enjoy the convenience and special rates of a prepaid Canal Walk Parking Card. It’s easy to use and when you purchase your Parking Card, we give you a complimentary exit ticket, so parking is on us! Parking Cards can be purchased at our Visitor Information Centre, located on the Upper Level below Entrance 10.

Lost and found property

Whether you have lost or found something, our Lost Property Department will be able to assist you. They can be contacted on 021 529 9699 and are located at the Visitor Information Centre on the Upper Level below Entrance 10.

Child find wristbands

Complimentary child find wristbands are available at our Visitor Information Centre, located on the Upper Level and Customer Service Desks located at Entrance 1 and 4. Parents can complete their emergency contact details on the wristband to assist us in finding a child’s parents if they get lost.

Transport information

Our Information Assistants are able to help you with information on public transport systems to and from the centre, such as the MyCiti and Golden Arrow bus services, Century Train Station, public mini bus taxi and private sedan taxi services.

Tourism brochures on Cape Town and the Western Cape

Our Visitor Information Centre is accredited by Cape Town Tourism and offers a variety of informative brochures on the attractions, entertainment and accommodation in Cape Town and the Western Cape.

SANParks Bookings

Our Visitor Information Centre has a dedicated SANParks representative, who can assist with all SANParks bookings in South Africa. You can also reach them on 021 529 9790 or send an email.

Don't Be Shy

We'd love to hear from you, so send us a message.  
If you'd like to speak to one of our stores, please contact them directly from our store directory.

Contact Us