COVID-19 updates

Coronavirus (COVID-19) updates

The information below is updated regularly and is subject to change.

For the latest government updates around COVID-19 visit the SA Coronavirus Portal.

Trading under Adjusted Level 2 restrictions

We look forward to welcoming you, in line with Government regulations.

The centre is currently open from 9am-9pm, with the following restrictions in place:⁣

  • Nu Metro is open Friday - Saturday, 8:45am - 8pm and Sunday, 10:30am - 8pm.⁣
  • Wonderland is open Sunday - Thursday, 8am - 9pm and Friday - Saturday, 8pm - 10pm.
  • Liquor stores are permitted to trade Monday - Friday, 10am - 6pm.
  • Restaurants are open and can offer on-site sale and consumption of alcohol (until 10pm).
  • The Food Court seating area is open. 
  • Please note that food and beverages may only be consumed in restaurants and the Food Court seating area.


Centre access & information

Customer Service Desks: The Customer Service Desks located at Entrance 1 and 10 are operational. When interacting with customers, staff will remain seated behind a perspex shield, wear a mask and sanitise their hands, desk and equipment regularly. For general enquiries please contact them on (021) 529 9699.
Gift Cards: Gift Cards can be purchased at our Customer Service Desks, with debit and credit cards accepted.
Parking: All Lower Level, Upper Level and Roof Top parking is open. Booms are now touch-free, simply wave your hand over the sensor to issue a ticket. Pay for your parking using your Zapper app as a contactless payment option, avoid the pay station queue and make use of our Zapper promotion.
Open entrances: All entrances are open.
Lifts and bathrooms: All lifts and bathrooms are operational.

Parking tariffs

To make use of our drop & go parking period, take a parking ticket at the boom upon entry and insert the ticket at the exit boom when you leave (do not go to the pay station).

0 - 2 Hours
2 - 5 Hours
5 - 6 Hours
6 - 7 Hours
7 - 8 Hours
8 - 9 Hours
9 - 12 Hours
12+ Hours
Lost ticket

Safety measures

All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:

  • Wearing a cloth mask/face covering at all times.
  • Practising physical distancing of 1.5 metres.
  • Practising protective hygiene, including washing hands and using sanitisers.
  • Children are allowed to accompany an adult on an essential shopping trip. However, for their own health and safety, we ask that you leave your children at home, if possible .
  • A limited number of customers will be allowed in stores, queues, lifts and on escalators. 
  • Food and beverages may only be consumed in restaurants and the Food Court seating area.

Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:

  • Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
  • Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
  • Plan your parking and entrance access by checking the map and do not linger in the Centre.
  • Avoid browsing and repeatedly picking up and putting down products.
  • Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
  • Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
  • If you do feel sick, stay home and seek medical attention.
  • Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.

To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:

  • Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
  • Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
  • Security in our Centre is still a core focus and remains in place.
  • The Centre Management Office is operationally resourced.
  • For Centre related enquiries please contact us via email or make use of our social media channels

Reporting incidents

If you would like to report any incidents that have taken place at the Centre, please contact our Security Control Room on (021) 529 9700.

We would like to thank you for your continued support and understanding.