COVID-19 updates

Coronavirus (COVID-19) updates

Last updated on 20 May 2020.

The information below is updated regularly and is subject to change.


Caring for our country and communities, by combating COVID-19 together, is our number one priority.

The entire world has been affected by the COVID-19 pandemic. We appreciate President Cyril Ramaphosa and the Government taking serious action to mitigate the spread of COVID-19 and support the measures in place.

For the latest government updates around COVID-19 visit the SA Coronavirus Portal.




Trading under Level 4

We are operating under level 4 restrictions. As per the regulations specified by government, limited stores are permitted to apply to trade, including supermarkets, banks, pharmacies, pet stores and stores offering:

  • baby/toddler care essentials and children’s clothing
  • winter essentials, including winter clothing and footwear, bedding and heaters
  • hot cooked food, for delivery only
  • personal toiletries and household cleaning products
  • hardware supplies
  • stationery and educational books
  • airtime and electricity
  • home office equipment
  • postal and courier services


Open stores

The Centre is open from Mon – Sun: 9am – 6pm. Stores offering the above-mentioned items and services are permitted to apply to trade and may have their own specified trading hours - this may change at their own discretion. As stores are approved to operate by authorities, they will be listed below:


A
@home 
@homelivingspace 
ABSA Bank 
Absolute Pets 
Absolute Pets 
Ackermans 
adidas 
adidas Originals 
ALDO 
Archive 
ASICS 

B
Bargain Books 
Barksole 
Bidvest Bank
Big Blue 
Biltong Republic 
Boardriders 
Boesmanland Biltong 
Bogart Man
Bras N Things
Burger King 

C
Call It Spring
Cape Union Mart
Cape Union Mart Adventure Centre 
Capitec Bank 
Carducci 
Cell C (shop C7)
Cell C (shop 15)
Cellucity
Cellular Supreme 
Cellular Village (shop 181)
Cellular Village (shop 633)
Cellular Village (shop KU21)
Checkers 
Claire's 
Clarks
Clicks 
CNA
Col'Cacchio
Computer Mania
Coricraft
Cotton On 
Cotton On Kids 
Crocs 
Crossover 
CSquared
CUM Books 
Cybertronics Cell 

D
Dermalogica
Diesel 
Dis-Chem
Donna 
Due South 

E
Earthchild
Edgars - Temporarily Closed
EDGE for Men 
Elna 
Exact 
Exclusive Books
Execuspecs
Experimax 
Eye Q 

F
Fabiani 
Factorie 
First National Bank
Footgear 
Forever New 
Foschini 
Fox

G
Game 
Game4U 
G-Star RAW 
Guess 

H
H&M 
H2O Water Bar 
hi 
HOME etc. 
Homemark 
HP Store
Huawei

I
Identity 
Incredible Connection 
iStore 

J
Jet 
John Craig 
Joubert & Monty (shop 189)
Joubert & Monty Kiosk

K
Kauai 
Keedo 
Kids Emporium 
Kingsley Heath
Krispy Kreme 

L
Lacoste 
Legit 
Lindt 
Loads of Living 
L'Occitane en Provence 
Lush 

M
Magnifico Bistro
Markham 
Miladys
Montagu Trading Co. 
Mr Price 
Mr Price Home 
Mr Price Sport 
MTN (shop 101)
MTN (shop 663)
Mullers Optometrists

N
Naartjie
Nedbank
New Balance 
Next Step
Nike

O
Office London
Old Khaki

P
Palladium
Panarottis
Peacock Coffee & Tea
Pick n Pay
Pick n Pay Clothing
Poetry
Polo
PostNet
Pringle of Scotland

Q
Queenspark

R
Reebok
Refinery
Rip Curl
Rockport
Romens

S
SA Art Gallery & Framing
SA Framing
Salomon
Salon Annique
Samsung
Sheet Street
Shesha
Shoe City
Shoe Connection
Shoerama
Simply Asia
Simply Natural
Sissy Boy
SODA Bloc
Spec-Savers
Sportscene
Sportsmans Warehouse
Splush
Standard Bank
Steve Madden
Street Fever
Superdry
Superfoto
Superga
Swagg Printing
Sweetbeet

T
Tekkie Town
Telkom (shop 133)
Telkom Direct (shop 76)
The Body Shop
The Crazy Store
The Cross Trainer
The FIX
The Good Batch
The North Face
The Space
Tidy Tucs Tailor (shop 179)
Tidy Tucs Tailor (shop 631)
Timberland
Tong Lok
Totalsports
Totalsports Women
Toys R Us & Babies R Us
Travelex (shop 229)
Tread+Miller
Truworths

V
Vans
Verimark
vida e caffé
Vodacom Repairs
Volpes

W
weFix
Woolworths 

X
X-Kids

Y
Yokico
Young Designers Emporium (YDE)


Centre access & information

Parking: All Lower and Upper Level parking entrances are open (mezzanine and roof top parking closed). Parking is free.
Open entrances: All Lower and Upper Level entrances (1-8) are open, as well as Entrance 12 for pedestrian access.
Lifts and bathrooms: All lifts and bathrooms are operational.
Customer Service Desks: The Customer Service Desks located at Entrance 1 and 10 are operational. When interacting with customers, staff will remain seated behind a perspex shield, wear a mask and sanitise their hands, desk and equipment regularly. For general enquiries please contact them on (021) 529 9699.
Gift Cards: Gift Cards can be purchased at our Edgars Information Desk, with debit and credit cards accepted.


Safety measures

All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:

  • Wearing a cloth mask/face covering at all times.
  • Practising physical distancing of 1.5 metres.
  • Practising protective hygiene, including washing hands and using sanitisers.
  • One member per household permitted to shop at a time.
  • Children are allowed to accompany an adult on an essential shopping trip. However, for their own health and safety, we ask that you leave your children at home, if possible .
  • A limited number of customers will be allowed in stores, queues, lifts and on escalators. 

Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:

  • Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
  • Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
  • Plan your parking and entrance access by checking the map and do not linger in the Centre.
  • Avoid browsing and repeatedly picking up and putting down products.
  • Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
  • Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
  • If you do feel sick, stay home and seek medical attention.
  • Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.

To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:

  • Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
  • Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
  • Security in our Centre is still a core focus and remains in place.
  • The Centre Management Office is operationally resourced.
  • For Centre related enquiries please contact us via email or make use of our social media channels


Reporting incidents

If you would like to report any incidents that have taken place at the Centre, please contact our Security Control Room on (021) 529 9700.

We would like to thank you for your continued support and understanding.




Food Drive in aid of Gift of the Givers

We've partnered with the Gift of the Givers Foundation on a national in-centre food drive, in light of all that is happening with the COVID-19 crisis.

Food collection points are accessible outside Checkers, Game, Pick n Pay and Woolworths. We ask that you assist us by adding canned and dry food items to the collection point, when doing your own essential shopping.

Find out more




Lockdown blogs

We've teamed up with foodie, chef and food stylist, Bas Newman (@bas_new on Instagram), to bring you an easy-to-make dish of the week during lockdown. These dishes will include ingredients that you are likely to have in your fridge or pantry - put them together they create something different and delicious!


We’ve put together a list of things to keep you busy, productive and sane through the national lockdown. This is the ideal time and opportunity to try something new, hit the pause button, reflect and refocus. Let’s do this!

HOME-WORKOUTS




Thank you to all frontline staff